Privacy Policy

1. Overview

This Privacy Policy explains how STIX FISHING GEAR LLC ("BASSIQ," "we," "us," or "our") collects, uses, shares, retains, and deletes information when you use the BASSIQ iOS app, website, player profiles, tournaments, StoreKit purchases, notifications, and chat features.

We do not sell personal information. We do not use personal information for third-party advertising or cross-app tracking. We use information to operate BASSIQ, keep the community safe, process App Store purchases, provide support, prevent fraud and abuse, and comply with legal obligations.

2. Information We Collect

Account and profile information

• Firebase user ID and authentication details.
• Name and email address when provided by Sign in with Apple, Firebase Authentication, or support communications.
• Handle, display name, profile photo, bio, profile location text, social links, follower/following relationships, profile visibility, and account status.

User-generated content

• Global chat messages, player room chat messages, reactions, mentions, edit/delete metadata, timestamps, and author profile metadata displayed with messages.
• Profile content such as bio, profile image, location text, and social links.
• Reports, moderation notes, player mutes, chat bans, account bans, suspensions, deleted-message records, and other safety records when users or admins report or moderate content.

Tournament and gameplay information

• Tournament participation, assigned questions, answers, timing, scoring, ranks, IQ score changes, leaderboard entries, and tournament history.
• Game economy activity such as scratch balances, scratch transactions, daily spins, and related audit records.

Purchases

• StoreKit product identifiers, transaction identifiers, purchase status, server-side validation records, entitlement or credit updates, and support records related to purchases.
• Apple processes payment card details. We do not receive or store your credit card number.

Device, app, and notification information

• APNs and Firebase Cloud Messaging tokens used to send notifications you enable.
• Notification preferences, including tournament updates, new followers, and optional login activity sharing.
• Device and app information collected by Firebase and Apple services, such as app version, device model, operating system version, language, time zone, diagnostics, and crash information where enabled.

Support and website information

• Messages you send to support, including your email address, phone number if provided, screenshots, device details, and request history.
• Basic website logs such as IP address, browser type, timestamp, and requested pages, used to operate and secure the site.

3. How We Use Information

• Provide accounts, profiles, tournaments, scoring, leaderboards, chat, notifications, and purchase-related features.
• Authenticate users, maintain sessions, and protect accounts.
• Process and validate App Store purchases, grant in-app credits or benefits, detect fraud, and resolve purchase support requests.
• Moderate user-generated content, review reports, enforce community rules, prevent spam and abuse, and protect users.
• Send notifications you request or enable, including tournament, follower, and optional login activity notifications.
• Maintain security, debug issues, improve reliability, and comply with Apple App Store requirements and applicable law.

4. Sharing and Third-Party Services

We share information only as needed to operate BASSIQ, comply with law, protect users, or complete transactions. We require service providers to protect information consistently with this policy and applicable law.

• Apple: Sign in with Apple, StoreKit, App Store purchase processing, App Store refund workflows, APNs, and Apple diagnostics where enabled by the user.
• Google Firebase: Firebase Authentication, Firestore, Cloud Functions, Storage, Cloud Messaging, Analytics if enabled, and related infrastructure.
• Other users: public profile fields, handles, profile photos, leaderboard information, chat messages, reactions, and other public or community-visible information you choose to share.
• Legal and safety: law enforcement, regulators, courts, or other parties when required by law or necessary to protect rights, safety, security, or prevent abuse.

We do not share personal information with data brokers, and we do not use personal information for cross-context behavioral advertising.

5. User-Generated Content and Safety

BASSIQ includes player profiles, global chat, player room chat, reactions, and other community features. Content you post may be visible to other users. We may remove content, restrict posting, ban users from chat, suspend accounts, or ban accounts that violate our Terms, community rules, law, or App Store safety requirements.

Reports and moderation records may be retained to investigate abuse, prevent repeated violations, respond to App Store or legal inquiries, and protect the community.

6. Your Choices

• Update profile information in the app.
• Control push notifications in the app and in iOS Settings.
• Turn off optional login activity sharing in notification privacy settings.
• Delete messages where the app allows deletion, or request help with content removal through Support.
• Request access, correction, deletion, or other privacy help through our Privacy Choices page.

7. Account Deletion and Retention

You can initiate account deletion in the BASSIQ app from Settings. You may also contact us through Support or Privacy Choices.

Examples of information we delete include profile records, handles, private settings, device tokens, profile photo storage, player mute records, and account authentication records. Examples of information we may retain or anonymize include purchase audit records, moderation reports, safety enforcement records, tournament history, chat records needed for safety or integrity, and backup or log data retained for a limited period.

If you use Sign in with Apple, deletion includes revoking the app's access to your Apple ID relationship where required by Apple. If you have App Store purchases, deleting your BASSIQ account does not automatically cancel Apple-managed purchases or issue refunds. You can manage App Store purchases through your Apple ID settings or reportaproblem.apple.com.

8. App Store Privacy Labels

Our App Store privacy disclosures should reflect the data categories described in this policy, including contact information, identifiers, user content, purchase history, usage data, diagnostics, and other data used for app functionality, analytics if enabled, fraud prevention, and safety. If our practices change, we will update this policy and App Store Connect disclosures.

9. Security

We use administrative, technical, and organizational safeguards designed to protect information. Network traffic uses encrypted transport. Access to production data is limited to authorized personnel and service providers with a legitimate need. No system is completely secure, and we will respond to security incidents as required by applicable law.

10. Children

BASSIQ is not directed to children under 13 and is not intended for Apple's Kids Category. If you believe a child has provided personal information to us, contact us so we can review and delete the information where appropriate.

11. International Users

BASSIQ is operated from the United States. Information may be processed in the United States and other locations where our service providers operate. Where required, we use appropriate safeguards for international transfers.

12. California, EEA, UK, and Swiss Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. We honor applicable privacy rights for all users where reasonably possible. To exercise these rights, visit Privacy Choices or email support@stix.us.com.

13. Contact Us

Email: support@stix.us.com

Phone: 801-477-7849

Mail: STIX FISHING GEAR LLC, 304 S. Jones Blvd #6201, Las Vegas, NV 89107 USA